1. The platform, briefly
The Platform is operated by CapeLeads (Pty) Ltd, a company incorporated in South Africa with its registered office at 31 Archers Green, Summer Greens, Cape Town, 7441, South Africa. Where these Terms refer to “we”, “us”, or “CapeLeads”, they refer to CapeLeads (Pty) Ltd.
CapeLeads is a marketplace that introduces customers seeking services to providers offering them. We are not a party to any contract that ultimately gets formed between a customer and a provider, and we don't supply, deliver, or guarantee any service performed off-platform.
Contact for legal correspondence: legal@capeleads.co.za.
2. Eligibility
- You must be at least 18 years old.
- Information you give us must be accurate and kept up to date.
- You may not use CapeLeads if you are barred under South African law (e.g. listed on a sanctions register).
3. Customer rules
- Post genuine requests only. No fake leads, no scraping, no competitor reconnaissance.
- Communicate respectfully on the platform. Abusive behaviour gets you removed.
- Reviews you leave must be honest and based on actual service you received from a provider you contacted via CapeLeads.
4. Provider rules
- You are responsible for your own legal/regulatory compliance — registrations, licensing, tax, insurance.
- Quote honestly. Pricing must match what you tell the customer on-platform.
- No spam responses. Each response must address the specific brief and the specific customer. Templated mass-replies will get your account suspended.
- You may not respond to your own posted leads or to leads clearly outside the categories or areas you cover.
- Reviews about you may be honest negative reviews. We don't remove reviews simply because the provider dislikes them.
5. Credits and payments
- Credits are sold in packs and consumed when you respond to a lead. The current per-response cost is shown in the app.
- Credits are non-refundable once spent on a response, except where we determine the lead was fraudulent or duplicate (in which case we refund the credits at our discretion).
- Card payments are processed by Yoco. We never store card details. EFT payments require proof of payment and admin approval before credits are granted.
- We may change credit pricing with reasonable notice. Existing credits in your balance keep their original purchase value.
6. Off-platform deals
What happens between a customer and a provider once they connect is between them. We don't take a commission on the work, we don't mediate quality disputes, and we are not liable for damage, delay, defect, or any other failure of service performed off-platform. That said, persistent patterns of bad outcomes will get accounts removed.
7. Disputes between users
We encourage parties to resolve disputes directly. If necessary you can email abuse@capeleads.co.za with evidence. We may remove content, suspend accounts, or refund credits at our discretion. We are not an arbitrator and do not award compensation.
8. Suspension and termination
We may suspend or close any account that breaches these Terms, harms other users, or violates the law. You may close your own account at any time via hello@capeleads.co.za. Closure does not refund unused credits, but financial records are retained per the Privacy Policy.
9. Intellectual property
CapeLeads, our logos, and the platform design are our property. You may not copy, reverse-engineer, or rebrand them. Content you upload (logos, photos, text) remains yours, but you grant us a non-exclusive licence to display it as part of the platform.
10. Limitation of liability
To the fullest extent allowed by South African law, CapeLeads, its directors, employees, and contractors are not liable for any indirect, incidental, special, or consequential damages arising from use of the platform — including but not limited to loss of profit, loss of data, or damage to property.
Our total aggregate liability to any one user is limited to the greater of (a) R1,000 or (b) the total amount that user has paid to CapeLeads in the 12 months preceding the claim.
11. Governing law and jurisdiction
These Terms are governed by the laws of the Republic of South Africa. Any dispute that can't be resolved via email goes to the courts of the Western Cape.
12. Changes to these Terms
We may update these Terms as the product evolves. Material changes will be emailed to active accounts at least 14 days before they take effect. Continued use after the change date constitutes acceptance.
13. Contact
Anything unclear? Email hello@capeleads.co.za. We answer.